Frequently Asked Questions

Where does my child go on the first day?
Kids who attend Solway Kids & Company should go to the gym. At each of the other schools, children should go to the cafeteria on the first day. 

All schools except Solway are based in the cafeteria, though children will later learn a different meeting location at some schools. These base locations are where parents should go to pick up their child also.

Where will I pick up my child?
Since we use many school facilities, your child could be in one of several locations when you arrive. Staff at the base area (cafeteria at all schools except Solway, which is based in the gym or media center) will direct you to your child. Our program is based on the fact that kids need choices after school, so we do allow some freedom of movement between locations. At larger sites, we should be able to send for your child by using two-way radios, or you are welcome to go to where he/she is playing. Parents are welcome to stop by anytime!

When and how do I pay my bill?
First of all, please DO NOT pay the staff at your Kids & Company school! Payments that travel tend to get lost.

We email statements to the email address you provided when you registered; if you have not provided one, your bill is mailed to you.

We generate and send out statements every two weeks, by Wednesday for the previous two weeks. Payments are due within one week from receipt of the statement.

There are several ways to pay your Kids & Company bill:

• Pay online at by logging into your account:  Follow the directions on the last link at left, "Paying Your Bill Online".
• Mail your payment to: Kids & Company, ISD #31, 502 Minnesota Ave NW, Bemidji MN 56601
• Pay in person at our office, 1420 Beltrami Avenue, NW, between 7:30 am and 4:30 pm
• After those hours, you can put your payment in the secure lockbox under our building's sign
• Call our office at 333-3284, ext 2, to make a credit card payment by phone
• Arrange for an ACH payment through your bank.

If you have trouble logging in to your account, please call our office - we can help!

What if my child will be absent, or needs to attend an additional day?

THIS IS CRITICAL!! Please let us know if there is a change in your child's attendance (absence or extra day). Under "Contact Information" to the left, you will find cell phone numbers for each site. You may also email us at or call us at 333-3284 ext 2, to inform us of this change. We will get the message to the staff at your child's school. If you leave us a message, be sure to include your child's school in the message.

Extra days are billed at your contracted rate.

What if I need to change my child's contract? What if we move?
Please contact us if you need to change your child's contract. You may  email us or complete a Contract Change Form, available in the "Forms" section of our website and from the Kids & Company staff at your school.  We do need this in writing and ahead of time.

We like to be flexible, so we do accept contract changes, but it does take lots of time and work to make these changes. Therefore, after you have made two contract changes within a program period (school year or summer), any additional contract changes will be assessed a $10.00 processing fee. Also note that we cannot backdate contract changes - the change will take place on the day you contact our office.

Information about your household can be changed easily. Your family's account record is online, so you may change information such as address, phone numbers, credit card info, authorized pick up persons, etc., through the website. Also, please be sure that your child's grade and school are correct each year!

What do I do if my child doesn't need to attend anymore?
You may drop out of our program at any time. We understand that family situations change. However, you must notify us or you will continue to be billed! Please email us or complete a Contract Change Form (on our website under forms, or from the Kids & Company staff). The form may be mailed, faxed, or dropped off at our office - see contact information for those numbers/address.

Do I pay for absent days?
If you have a full time or part-time regular contract, you will be charged for absent days. That's because you're actually paying for the reserved spot in our program, and we have staff scheduled based on anticipated attendance, not actual attendance. In other words, our costs do not decrease very much if your child is absent.


My child needs addition homework assistants. Can you help?
Yes, and several of the Kids & Company sites have children that work on homework on a regular basis. Please talk to our staff at your child's school. It's not always easy to find a quiet place to study, but we will do our best to help your child.