Frequently Asked Questions

What will my child need to bring?
We keep the children pretty busy throughout the summer. Each day they will have the opportunity to swim in the pool, play outside, etc., so please help them be prepared for different activities and different weather.

The following items are needed:
  • sunscreen (or sign permission slip to use ours)
  • swimsuit and towel
  • warm clothing (sweats, jacket)
  • a water bottle
  • athletic shoes (sandals are horrible for running around!)
  • a change of clothing
  • a backpack or bag to store their belongings.

Also, the pool ranges from 3-1/2 feet to 12 feet deep, so please send a well fitted life jacket if you think your child needs it.  No other life jackets will be available. Feel free to send goggles, etc., but no water wings or floaties..

Unless you receive a note from the staff stating otherwise , please do NOT send:
- toys from home (they may get lost or stolen)
- “floaties” or float rings (only life jackets are allowed in the pool)
- skateboards, bicycles or skates
- money
- electronics such as laptops, ipads or video games.
There may be some field trips where gift shops are available or children may bring money, but as a general rule, money should not be brought to our program.  Children will be responsible for their own money.

Please label all items, and check the lost and found often!

How can I make this an easy transition for my anxious child?
You can do a few of things:
  1. One is to read through all of the information available on our website. We will do our best to provide the information you and your child needs to start the summer off right.
  2. Call us! As the start date approaches, we can tell you other kids that are signed up for your child's room.

What about meals?
The Free Summer Food Program, offering free breakfast and lunch to anyone 18 and younger, will operate beginning our first day and typically continues until the end of July. We will start bringing the children to breakfast at 8:00 am, so you must bring your child by 8:00 am if you want us to take them to breakfast. They stop serving at 8:45 am. We take the kids to lunch beginning at 11:00 am.

When you sign up your child for activities, keep in mind that lunches are only available from 10:45 am until 12:30 pm. It is a federal policy that food cannot be removed from the cafeteria, so your child must be in the cafeteria long enough to eat lunch. Be sure they have enough time in their schedule each day!

We provide an afternoon snack throughout the program. The snack includes one serving from two different food groups and always includes either 100% juice or milk. When the Free Summer Food Program ends, we will provide morning snacks as well, but you will need to send a lunch.  We will put up reminders.

We will put up lots of notices when the Food Program is about to end so that parents remember to start sending lunches!

When will the kids swim?
Each Monday through Thursday, children will have the opportunity to swim in the Middle School pool. Be sure to send a swimsuit and towel each day. We will have two lifeguards working during all swimming times and numbers in the pool will be limited.

NOTE: Children with limited swimming skills should wear life jackets that parents must provide. They should be labeled and must fit correctly to be useful.

Floaties and water wings are NOT permitted in the pool. Alternative activities will be available for children who do not wish to swim.

Swimming schedules will vary somewhat, but each room will have one swim time each morning. Times are likely to change at the end of July, when Targeted Services is done.

Field trips often include an opportunity to swim, so watch the field trip schedule for items to bring. We attempt to schedule lake swimming after the water warms up but before swimmer's itch begins, but those dates are not always predictable. Be sure to send sunscreen on these days.  We will always bring a lifeguard for swimming.

My child is registered. Do you need any other paperwork?
It's possible. There are a few situations that will require more paperwork from you. All of these forms are available from the "Forms" link at left. Forms  include:
  • Medication Forms to request that we administer medication to your child, including epipens and inhalers,
  • Emergency Response Plan, if your child has a life threatening health condition,
  • Special Diet statement if you need to list foods that your child cannot eat.
  • Additional Information Regarding Your Child - Any special needs Information to help your child be successful
  • Scholarship Form to request a fee discount.
Parent assistance is needed in two main areas:
(1) getting the forms to us on time
(2) informing us if your child will be picked up or dropped off by someone else.

My child only needs to come for 1/2 of the day. What is the rate for this?
Unfortunately, we are unable to have a separate fee for partial days in our program. You would need to pay for the whole day.

I am not receiving your emails like other people are. What should I do?
There are a couple of possible problems you can check:
a) log into your account and check that you entered your email address correctly
b) check your spam quarantine. The emails may be being blocked.

If you're still having problems, contact us by phone (333-3284) or email ( ).

I haven't received a bill. How often are they sent out?
In the summer, bills are sent out every week, usually about Wednesday of the following week. Please contact our office if you haven't received a bill by the end of the second week. Also, please see the FAQ regarding receiving our emails for ways to fix this problem.

Why can't I log in to my account?
When you go to log in, make sure you are at this page:

If you're still having problems, call us (333-3284). We can tell you your username but not your password. We can, however, tell you how many characters are in your password. If you still can't figure it out, we can assign you a new password.

What do I do if my schedule changes and my child's attendance days need to change?
You can change your contract by completing the Contract Change Form under the Forms link. It can take effect the day you complete the form, but our system does not allow us to backdate it. We need your signature on this form because it does affect billing.